Refund Policy
October 21, 2026
Thank you for choosing Ok Lanka Ads (https://oklankaads.com).
We are committed to providing a transparent and fair experience for advertisers who purchase paid advertising and promotional services through our platform.
This Refund Policy explains how refund requests are reviewed and the circumstances under which refunds may be approved.
1. Scope of This Refund Policy
This policy applies to payments made directly to Ok Lanka Ads for advertising-related services, including:
- Featured advertisements.
- Promoted or priority listings.
- Paid advertisement publication.
- Advertisement visibility upgrades.
- Other promotional services offered directly by Ok Lanka Ads.
This policy does not apply to transactions conducted independently between advertisers and third-party customers.
2. General Refund Policy
All refund requests are reviewed on a case-by-case basis.
Because paid advertising services are digital services that may begin immediately after activation, payments are generally non-refundable once the purchased service has been successfully delivered.
However, refunds may be approved where there are verified payment errors, duplicate transactions, service activation failures, or other circumstances that reasonably justify a refund.
Nothing in this policy limits refund rights provided by applicable Sri Lankan law.
3. Circumstances Eligible for Refund Review
Duplicate Payments
If you are accidentally charged more than once for the same advertising order, you may request a refund of the duplicate payment.
Payment Successful but Service Not Activated
If your payment is completed but your purchased advertisement or promotional service is not activated due to a technical issue attributable to Ok Lanka Ads, please contact us.
After verification, we may activate the service or approve an appropriate refund.
Incorrect Payment Amount
If you are charged an incorrect amount due to a verified billing or processing error, you may request a correction or refund of the incorrectly charged amount.
Service Delivery Failure
If a purchased advertising service cannot be delivered due to circumstances within our control, we may provide an alternative resolution or approve a refund.
4. Non-Refundable Situations
Refunds will generally not be approved for:
- Advertisements successfully published or promoted as purchased.
- Changes of mind after promotional services have been activated.
- Advertisements receiving fewer views, inquiries, or responses than expected.
- Incorrect information submitted by the advertiser.
- Advertisements removed for violating our Terms and Conditions.
- Accounts restricted because of fraudulent or prohibited activities.
- Disputes between advertisers and independent customers.
- Payments made directly to third-party advertisers.
These restrictions are subject to any mandatory consumer protection rights under applicable law.
5. Advertisement Rejection or Removal
All advertisements must comply with our publishing guidelines.
If an advertisement is rejected before the paid service begins, refund eligibility will be assessed according to the reason for rejection, the payment circumstances, and applicable legal requirements.
If an advertisement is removed because it violates our policies or applicable laws, a refund will not ordinarily be provided unless legally required.
6. How to Request a Refund
To submit a refund request, please contact our support team.
- Email: [email protected]
- Website: https://oklankaads.com
Please include:
- Your name or registered account details.
- Your registered email address or telephone number.
- Advertisement ID or relevant listing details.
- Payment date and amount.
- Transaction reference or payment confirmation.
- Reason for requesting the refund.
We may request additional information to verify your transaction.
Please do not send complete payment card numbers, passwords, or other sensitive financial credentials.
7. Refund Review and Processing
Once your refund request is received, our team will review the payment records, advertisement status, and circumstances of the request.
Refunds are not automatically guaranteed and will be assessed individually.
If a refund is approved, we will communicate the decision and relevant processing details.
Where practical, approved refunds will be issued through the original payment method.
The time required for funds to appear in your account may vary depending on the payment provider or financial institution.
8. Third-Party Advertiser Transactions
Ok Lanka Ads operates as an online classified advertising platform.
Unless expressly stated otherwise, we do not process, control, or guarantee payments made directly between users and independent advertisers.
If you purchase a product or service from an advertiser, that transaction is generally between you and the advertiser.
Refund requests relating to those transactions should be directed to the relevant advertiser or payment provider.
Ok Lanka Ads is not ordinarily responsible for refunding payments made to independent third parties.
9. Fraudulent Transactions and Complaints
If you believe an advertisement involves fraud, impersonation, misleading information, or other prohibited activities, please report it to:
We may investigate reported advertisements, remove prohibited content, restrict accounts, or cooperate with competent authorities where appropriate.
Reporting a third-party transaction does not automatically establish eligibility for a refund from Ok Lanka Ads.
10. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our advertising services, payment procedures, or applicable legal requirements.
Any revisions will be published on this page with an updated date.
11. Contact Us
For refund requests, payment inquiries, or concerns about advertising services, please contact:
Website: https://oklankaads.com
Email: [email protected]
Ok Lanka Ads — Transparent Advertising, Clear Policies, Better Connections.
Last Updated: October 21, 2026